Fast Track AI

iGaming's first natural language platform for CRM.

Talk to your CRM. Delegate the work. Fast Track AI lets you query live player data in natural language, set goals and hand off end-to-end CRM workflows to AI agents. From analysis and planning to campaign creation and execution, agents work directly inside your existing data, permissions and audit log.

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DISCOVER

PROPOSED PLAN

Rank every activity, lifecycle and reward by NGR, retention lift and ROI
Cross-reference with real-time data on behaviour, game affinity and session depth
Surface cohorts, content and moments that consistently outperform baseline
Translate into concrete opportunities to elevate experience and performance

TRUSTED BY INDUSTRY LEADERS

Built natively into your CRM.

Ground in real-time data

Agents reason over the same real-time customer object as the operator's team, removing the latency of warehouse-based architectures.

Best-class platform tools

Agents call the same APIs the CRM team uses to segment audiences, build journeys, deploy offers and read reports.

Permissions, audit and responsible gaming

Every agent action is governed by the operator's existing permission model, responsible-gaming controls and audit log.

Plan-first, then execute

Agents present the audience, mechanic, offer economics and projected uplift for review before any campaign reaches a player.

Always-on diagnostics

Operators query the platform on movements in any KPI; the agent investigates segments, channels and offers and returns the answer in natural language.

Higher CRM-team productivity

Fast Track AI is designed to raise the productivity of CRM teams without expanding headcount, supporting growth across regulated jurisdictions.

Three modes. One platform. One audit log.

Conversational

NATURAL-LANGUAGE ACCESS

Users interact with the platform conversationally to query segment sizes, campaign performance, gameplay-risk anomalies and deposit cohorts. Responses are grounded in live data from the real-time customer model.

Released in September 2025. Available across the Fast Track CRM platform.

Analytical

Agents investigate root causes across audiences, channels and offers, and present findings as a structured report.

Agentic

Agents plan and execute end-to-end CRM tasks subject to operator approval, then report outcomes back to the team.

Imagination meets intelligence

Turn any idea into execution through natural language.

Campaign and Activity Creation

Create any type of marketing activity that fits your brand rules with automated scheduling and optimization.

Performance Reporting & Analytics

Generate comprehensive reports from terabytes of real-time data with anomaly detection and executive summaries.

Player Feature Engineering

Create sophisticated player attributes and behavioural models that evolve in real-time based on player actions.

Segments and Audiences

Describe any player cohort and watch Fast Track AI build precise targeting groups from your live data.

Automated Lifecycles

Draft and launch complete lifecycle automations from simple briefs with intelligent timing and personalization.

Visual Intelligence & Project Creation

Upload any CRM plan, document, or image and watch it become a fully orchestrated, ready-to-deploy project.

Testing Made Simple

Set up experiments, define KPIs, and track results in real time with automated statistical analysis.

Insight to Action

Turn any analysis into live tasks, campaigns, or automations with a single natural language instruction.

Direct the work
in natural language

Direct agents in natural language across analysis, planning and execution, with full visibility of every step in your existing audit log.

Analyse

Agents investigate movements in your conversion, retention and promotional ROI across audiences, channels and offers, and report findings in natural language.

Plan

Briefs become campaign blueprints, audience, message, channel mix, offer economics and control groups, for your review before launch.

Execute

Approved plans are released into Fast Track CRM as orchestrated journeys, then measured, optimised and reported back to you.

Govern

Every agent action runs through the same permission model, audit log and responsible-gaming controls as your CRM team.

YOU

"Analyse the last 30 days of player behaviour across all brands, identify the biggest churn risks by segment, build a lifecycle automation per risk segment using existing content where possible, and estimate the impact on retention, GGR and NGR."

FAST TRACK AI

Three risk segments identified across 84,206 players. Drafted lifecycle journeys per segment, prioritising existing content. Projected uplift versus a holdout group, GGR and NGR impact, and promotional cost are presented below. Responsible-gaming flags excluded; jurisdictional caps respected. Awaiting your approval to launch.

Friends
& Words

In their own words. The teams running Fast Track every day.

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“Fast Track completely changed the way we work with our customers. We now have real-time communication and automation in our CRM that simply wasn't possible before. Fast Track is the most highly integrated CRM platform we've worked with.”

George Merodoulakis

Campeon Gaming

“Small teams can manage multiple brands and markets, Fast Track has one of the best multi-brand solutions for that. We don't need Excel anymore; everything runs from Fast Track, and human error is almost zero.”

Ela Janiczek

iBET

“With Fast Track I can know my customer - I can see what my customers are doing and you have great data.”

Mateus Nunes

Betfast

“The real power is in the data. Being able to act in real-time has allowed us to move past generic, static messaging and actually engage our players with something personalized, right when it has the most impact.”

Koka Chikovani

Crocobet

“It's enabled us to take a much leaner approach to CRM, allowing our agents to focus on the core aspects of their work.”

Tom Clover

Lcky Group

“Fast Track has everything you need, is easy to understand, and the capabilities are great - you only really need one person to handle your CRM if you're using Fast Track.”

Tommy Lindberg

Palasino