Next-level retention in real time
Respond effortlessly to any scenario and enhance player retention with Fast Track's real-time management alerts.
Be immediately aware of important incidents
Our advanced system sends internal alerts at critical moments.
Proactively engage your players
Stay constantly informed to deliver exceptional service at all times.
Identify and address issues quickly
Be proactive with players experiencing problem gambling.
Improve operational efficiency and productivity
Offer a personalised service to your players to boost engagement.
TRUSTED BY INDUSTRY LEADERS
Act when it matters most
Keeping a constant eye on the player experience is a daunting task. Standard reporting may provide some insight, but the lag in data leads to delayed action and less effective engagement. With Fast Track's Management Alerts, you're always in the loop and able to respond to any scenario.
- Real-time alerts on the moments that matter
- Respond before issues impact retention
- Coordinate response across teams from one place
Brief Fast Track AI to keep watch over your players
Define what matters, big wins, risky behaviour, VIP moments, and Fast Track AI surfaces every incident in real time so your team can act before retention slips.
- Audit alert volume, response times and outcomes by type
- Correlate slow responses with churn and NPS dips
- Surface alerts where action consistently lifts retention
- Recommend which alerts to prioritise and which to retire
KEEPING YOU IN THE KNOW
Stay informed with Management Alerts
Our advanced internal alert system supports your business goals and increases player engagement. Here are just a few of the ways.
BIG WINS
Be the first to know when your players hit big wins or jackpots
Celebrate the moment instantly and turn a great experience into lasting loyalty.
RESPONSIBLE GAMING
Use player health scoring to ensure safe and sustainable gaming
Step in early when risk signals appear and route to the right RG-trained team.
VIP SERVICE
Leverage instant alerts and personalised service
Give your most valuable players the white-glove treatment they expect, in real time.
DEPOSIT / WITHDRAWAL
Provide proactive support when players hit a transaction issue
Resolve friction before it becomes a complaint, with full transaction context.
Friends
& Words
In their own words. The teams running Fast Track every day.
“Fast Track completely changed the way we work with our customers. We now have real-time communication and automation in our CRM that simply wasn't possible before. Fast Track is the most highly integrated CRM platform we've worked with.”
“Small teams can manage multiple brands and markets, Fast Track has one of the best multi-brand solutions for that. We don't need Excel anymore; everything runs from Fast Track, and human error is almost zero.”
“With Fast Track I can know my customer - I can see what my customers are doing and you have great data.”
“The real power is in the data. Being able to act in real-time has allowed us to move past generic, static messaging and actually engage our players with something personalized, right when it has the most impact.”
“It's enabled us to take a much leaner approach to CRM, allowing our agents to focus on the core aspects of their work.”
“Fast Track has everything you need, is easy to understand, and the capabilities are great - you only really need one person to handle your CRM if you're using Fast Track.”
Plug into the stack
you already run
35+ iGaming platform integrations, plus your pick of email, SMS, push and voice providers.
See it in your
environment
A 30-minute walkthrough covering your stack, jurisdictions and KPIs, with a demonstration of how Fast Track AI would be applied to your operation.