Privacy policy

Last updated: 4th November 2026

Who we are

As used in this Privacy Policy, “Fast Track,” “us” and “we” refer to Fast Track Solutions Ltd. and its affiliates. The “Websites”, “Site” or “Sites” mean Fast Track Solutions Ltd websites (including, without limitation, www.fasttrack.ai, and any successor URLs, mobile or localized versions, and related domains and subdomains).

At Fast Track, we value your privacy and are committed to preserving it. We aim to be as transparent as possible with how we collect and process your data and personal information. We will never sell your personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”) and the Maltese Data Protection Act (DPA) through which GDPR is implemented in Malta. Fast Track Solutions Ltd. (C74546), 120A Tower Road, Sliema, SLM1605, Malta, is the controller of the personal data described in this Privacy Policy. This Privacy Policy covers visitors to our Websites, our business contacts (including representatives of our clients, prospective clients, partners and suppliers), users of the Fast Track platform and the Fast Track AI app, and attendees at our events. When we process personal data about our clients’ customers on our platform, we act as a processor on behalf of our clients and this Privacy Policy does not apply.

Why we use your personal data

We process your personal data only where we have a legal basis to do so: to perform a contract with you or your organisation, to comply with our legal obligations, for our legitimate interests as a business where those interests are not overridden by your interests and rights, or with your consent where the law requires it. We may use your data:

To analyze trends, administer or optimize the Website, monitor usage or traffic patterns (including to track visitors movements around the website) and gather demographic information about our user base as a whole

To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services

To deliver you advertising, including by serving and managing ads on third-party sites, and to tailor ads based on your interests and browsing history (with your consent where required)

To provide our platform and the Fast Track AI app, set up and manage user accounts and provide support

To manage our relationships with our clients, partners and suppliers, including contracts, invoicing and know-your-customer checks

To keep our websites, platform and apps secure, and to monitor, diagnose and fix errors

To improve and develop our products and services, using aggregated or anonymised data wherever possible

To comply with our legal obligations, to establish, exercise or defend legal claims, and in connection with any financing, investment, merger, acquisition or sale of all or part of our business

For the purposes described to you at the time of collection or as otherwise described in this Privacy Policy.

How we collect data

We collect information from the following sources when you contact us or visit our website or use our platform and apps:

From forms submitted by visitors (to request further information, download a resource, etc.)

From cookies: We use cookies on our website that identify you when you visit us and tell us what pages you are viewing. We also use the information to trigger sales and marketing activity (for more information, see the cookie policy section below).

From social media: If you choose to communicate to us via any of the social media platforms

Verbal and written communications: When you send us an email, call or write a letter, or if we meet you face to face

Third parties: We sometimes receive personal data from third parties, such as your organisation (for example, when it creates a user account for you), our partners, event organisers, business information providers and publicly available sources such as company websites and professional networks

From your use of our platform and apps: such as account, usage and device data, and crash reports

The data we use

We use several different categories of data about you:

Contact details

Emails and records of verbal conversations

Activity on our website and social media channels

Employment information (job title, responsibilities, position within the organization, etc.)

Your status relating to our organization, such as communication preferences and records of marketing activity that has been sent to you

Information telling us where we obtained your data

Account, usage and device data when you use our platform and apps, including crash and diagnostic reports

Questions, instructions and other content you submit to Fast Track AI

Information collected in our know-your-customer and due diligence checks on clients and partners

The Fast Track AI app

The Fast Track AI app gives users of the Fast Track platform access to Fast Track AI from their mobile device. This section explains how we handle personal data when you download and use the app. The rest of this Privacy Policy also applies.

Downloading the app. The app is available on the Apple App Store and Google Play. Apple and Google process your account, device and download information as independent controllers, under their own terms and privacy policies (apple.com/legal/privacy and policies.google.com/privacy). They share statistics about the app with us, such as download numbers, app versions, device types and operating systems and, where you have agreed to share them with app developers, crash and performance reports.

Using the app. You sign in with your existing Fast Track credentials. We process your account details and the questions and instructions you give Fast Track AI, including voice input if you use it, to provide the app and answer your requests. We do this to perform our contract with you or with your organisation. Where the app shows you your organisation’s data, we process that data on your organisation’s behalf under our agreement with it.

Diagnostics. The app sends us crash reports and usage events, which may include your user ID, device model, operating system, app version, IP address and the steps that led to an error. We use this information to keep the app secure and working and to fix errors, on the basis of our legitimate interests, and we keep it for 90 days.

Device permissions. The app asks for access to your microphone only when you use voice input. You can withdraw this access at any time in your device settings.

Deleting your data. Deleting the app from your device does not delete the data we hold about you. To ask us to delete it, contact privacy@fasttrack.ai. Your Fast Track account itself is managed by your organisation.

Marketing content and email subscriptions

You may opt-in to receive communications from us about subjects that we believe may be of interest to you, as well as news or offers from us or third parties, which may include our newsletter or information about special offers, products or offerings, or other items. The communications may be via email, SMS, telephone or social media. The topic and frequency of our communications may change and if, at any time, you would like to stop receiving marketing communications from us, you may follow the opt out instructions contained in any such communication. Alternatively, you can email us and request to opt-out at privacy@fasttrack.ai. If you opt-out of receiving marketing communications from us, we may still send you information about content you’ve downloaded or any services you have requested or received from us, or for other customer service purposes.

Cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help visitors navigate their websites efficiently and perform certain functions.

For more information about cookies, see www.allaboutcookies.org.

How We Use Cookies

Our website uses cookies to distinguish you from other visitors. This helps us to provide you with a good experience and also allows us to improve our website. You can adjust your browser settings to block all or some cookies. For more information about cookies, including how to access cookie settings in your browser, please go to www.allaboutcookies.org or www.networkadvertising.org.

You can specifically opt-out of Google Analytics using this tool.

We use the following types of cookies:

Analytics Tools

With your permission, we set analytics cookies on your computer that help us learn how our website performs in different locations. We use cookies to understand and improve our user interface and features.

We use Google Analytics cookies to store information, such as what time a visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. These cookies are used to report website trends; they do not identify individual visitors. A different set of cookies is used for each website, and visitors are not tracked across multiple sites. In addition to disabling cookies, visitors can also install the Google Analytics Opt-out Add-on, which prevents Google Analytics from collecting information about website visits. To find out more visit: www.google.com/analytics/learn/privacy.html

Retargeting/Remarketing

We may use cookies to collect personal and non-personal information about your activities on our website to provide you targeted advertising based upon your interests and actions on our website. We only do so with your consent, which you can withdraw at any time through the cookie settings on our Websites.

If you wish to prevent this information from being used to serve you targeted ads, you may opt out by clicking here: preferences.truste.com (or if located in the European Union, by clicking here: www.youronlinechoices.eu). Please note that this does not opt you out of being served advertising. You will continue to receive generic ads. We may share your information with third-party platform providers (such as Facebook, Google and Twitter) to serve targeted advertising/content to you via the relevant third party platform, based on your profile/interests.

Your information is used by the third-party platform provider to identify your account and serve advertisements to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third party’s help/support centre for more information.

Personalization & Preferences

Cookies help us display the correct information and personalize your experience, by providing you with features, insights and customized content. They can also help you fill out forms more easily. Loss of the information stored in a preference cookie may make your experience on our website less functional, but should not prevent you from using them.

Full list of cookies used on our website:

We do not sell your personal data. We share it only as needed for the purposes described in this Privacy Policy with: other companies in the Fast Track group; service providers who act on our behalf, such as providers of hosting and cloud infrastructure, CRM and marketing tools, communication and collaboration tools, customer support, AI models used to provide Fast Track AI, analytics and error monitoring, event management, IT security, finance and compliance screening; your organisation, where you use our platform; our professional advisers, auditors, insurers and banks; event organisers and co-exhibitors; advertising and social media platforms; prospective investors, acquirers and their advisers in connection with a corporate transaction; and public authorities where required by law. Our service providers may only use your personal data on our instructions and under contracts that meet the requirements of the GDPR. You can ask us for more information about the recipients of your personal data.

International transfers

Some of these recipients, including Fast Track group companies in the United States and Brazil and some of our service providers, are located outside the European Economic Area. Where this is the case, we protect your personal data with an adequacy decision of the European Commission or with the standard contractual clauses approved by the European Commission.

How long we keep your data

We keep personal data only for as long as we need it for the purposes for which we collected it, including to meet our legal, accounting and reporting obligations and to establish, exercise or defend legal claims. When we no longer need personal data, we delete or anonymise it.

Your rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed of what personal data we hold about you and/or if you want it to be removed from our systems, please contact us at privacy@fasttrack.ai.

Under the GDPR, you have the following rights:

The right to access your personal data

You can check which data is being processed or stored by us and that this is being done lawfully.

The right to Rectification

You can instruct us to correct any mistakes in the personal data that we store about you.

The right to be forgotten

You can instruct us to erase your personal data.

The right to object

You can instruct us to stop processing your personal data for the purpose of marketing and, under certain circumstances, for the purpose of profiling. You can also object, on grounds relating to your particular situation, to processing based on our legitimate interests.

The right to restriction

You can, under certain circumstances, request that we do not use the data we have stored about you.

The right to data portability

You can request, under certain circumstances, that the data we store about you is transferred to another organisation.

You can instruct us to stop the processing of your personal data where we rely on your consent, without affecting the lawfulness of the processing carried out before you withdraw it.

The right not to be subjected to automated processing

You have the right not to be subjected to automated profiling or individual decision making. We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

The right to make a complaint

You have the right to make a complaint to the relevant supervisory authority (in Malta, the Information and Data Protection Commissioner, idpc.org.mt) should you believe that the processing of your personal data by Fast Track infringes on your rights under the GDPR and/or the Maltese DPA. Individuals with inquiries or complaints regarding our Privacy Policy should first contact Fast Track at privacy@fasttrack.ai.

Changes to this privacy policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. By accessing and/or using the website after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of your personal information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy regularly.

Important disclaimer

We use appropriate technical and organisational measures to protect personal data, including access controls, encryption in transit and monitoring, and our security controls are covered by a SOC 2 Type II report. However, please note that our website, as with most Internet applications, is vulnerable to various security issues including, without limitation, eavesdropping, electronic trespassing, sniffing, spamming, nuking, hacking, spoofing, “imposturing”, breaking passwords, harassment, fraud, forgery and system contamination including, without limitation, the use of viruses, worms and Trojan horses which may cause unauthorized harmful access and/or retrieval of information and data on your computer or your information and data on Fast Track’s servers, as well as other harmful or unlawful activities, and hence should be considered unsecured. Information and data may also not reach their destination or reach an erroneous address or recipient. This website contains links to other sites. Fast Track does not share any information provided by you with these sites. However, Fast Track is not responsible for the privacy practices or the content of external websites. You are advised to check the privacy policy of each third-party website into which you enter.

Fast Track may be required to disclose personal information, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Contact us

If you have questions about this Privacy Policy or our site in general, please contact us at privacy@fasttrack.ai

Written inquiries may be sent to:

Fast Track Solutions Ltd. (Fast Track)

120A Tower Road

Sliema, SLM1605

Malta