Welcome to Fast Track AI

Fast Track AI is here — and it speaks your language. It brings natural-language intelligence to your CRM: ask in your own words and go from insights to action — faster than ever.

Welcome to Fast Track AI

Fast Track AI brings AI assistance directly into Fast Track CRM, helping you analyse data, find information, create and manage CRM entities, and complete tasks using natural language.
Unlike the previous full-page AI experience, known as Oracle, Fast Track AI is now available through a persistent AI Sidebar. The Sidebar stays with you as you navigate through the CRM, so you can work with AI without leaving the page you're on nor losing your conversation.

What can Fast Track AI do?

With Fast Track AI, you can:
  1. Ask questions about your CRM and player data.
  2. Analyse trends, patterns, drivers, and anomalies.
  3. Generate reports and visualisations.
  4. Find existing CRM entities.
  5. Create supported CRM entities using natural language.
  6. Modify entities you've created.
  7. Schedule Activities and reports.
  8. Attach files or screenshots to provide additional context.
  9. Work through more complex tasks using Agentic Workflows.
  10. Have multiple conversations ongoing simultaneously

From Oracle to Fast Track AI

Fast Track AI Sidebar replaces the previous full-page AI chat experience, known as Oracle.
The biggest change is not the idea of AI assistance, but where and how you use it.
Instead of leaving the CRM to work in a separate AI page, you can now:
Ask → Analyse → Create → Review → Modify → Continue
all while staying inside the CRM.
Your conversations are saved automatically, and entities created or referenced during a conversation can be opened directly from the chat.

A simple example

Imagine you want to target players who have not deposited in the last 30 days.
You can:
  1. Ask Fast Track AI to identify those players.
  2. Review the analysis.
  3. Ask Fast Track AI to create an Activity targeting them.
  4. Open the Activity directly from the conversation.
  5. Ask Fast Track AI to modify or schedule the Activity.
  6. Return to the conversation later and continue working.

Where to go next

If you're new to Fast Track AI, start with:
  1. Getting Started
  2. AI Sidebar
Once you're familiar with the interface, explore:
  1. Reports & Analysis
  2. Create & Edit CRM Entities
  3. Agentic Workflows
  4. Best Practices