Telegram (Broadcasting)

Send messages to your Telegram channel seamlessly from Fast Track. Follow this step-by-step guide on how to get the feature enabled on your platform.

Overview

The Telegram Broadcasting feature allows you to send messages directly to any Telegram channel from within Fast Track CRM. This integration empowers your team to schedule campaigns, send announcements, or broadcast important messages to followers on Telegram without switching platforms.

​🚀‍ Key features:

  1. Quality assure your messages seamlessly by configuring a test channel.
  2. Plan ahead by scheduling posts to Telegram channels at specific times.
  3. Support for Markdowns, emojis, and inline CTA buttons makes your messages look and feel like true Telegram broadcasts.

How to setup

Create Your Bot on Telegram

​🤖‍ Creating the bot

  1. Open Telegram and search for @BotFather.
  2. Start a chat and type /newbot.
  3. Follow the instructions to:
    1. Name your bot
    2. Choose a username (must end in bot, like mycrm_bot)
  4. Save the token BotFather gives you — you'll need to provide this token to Fast Track!

Setting up your Telegram channels

​📣‍ Create the channel (Desktop app)
  1. Open Telegram desktop app
  2. Create the channel
    1. Click the three horizontal lines (menu) in the top-left corner.
    2. Select "New Channel".
  3. Configure channel details, such as Name & Description.
  4. Select channel type:
    1. Public channel: Anyone can search the channel and join.
    2. Private channel: Can only join via link.
  5. Complete setup by clicking "Create"

​🕵‍ Adding your Bot as an Administrator:

  1. Access channel settings:
    1. Open your channel.
    2. Tap the channel name at the top to enter the channel info page.
  2. Manage administrators:
    1. Scroll to find and select "Administrators".
    2. Tap "Add Administrator".
  3. Locate your bot:
    1. In the search bar, type your bot's username (e.g., @YourBotUsername).
    2. Select your bot from the search results.
  4. Assign full permissions to the bot
  5. Save to complete the setup
We recommend that you setup one specific channel to be used as a test channel, to allow easy quality assurance of new messages
It's important when running multiple channels, that you use the same Bot for all channels

Provide Fast Track with the required credentials

​🔑‍ We'll need the following credentials

  1. The Bot token obtained during creation of your Bot.
  2. A list of all the channel id's that you want setup, please specify the channel id that should be used for test.
    1. For public channels, the channel ID is the same as the username. For example, if your channel's username is @YourChannelUsername, then the channel ID is also @YourChannelUsername.
    2. For private channels, you'll need to retrieve the internal channel ID.
      1. Open Telegram on your Web application
      2. Navigate to your private channel
      3. Observe the URL in your browser's address bar; it will resemble https://web.telegram.org/k/#-XXXXXXXXX. The segment -XXXXXXXXX represents your channel's unique ID.
  3. Provide the above to your Fast Track contact to have the solution setup.