FT CRM

Welcome to Fast Track CRM

Product Overview

Report A Problem

New Support Chat - and what makes it different

Support Chat: FAQs

Getting Started

Setting up an Activity

Automated Activity

Firing Conditions

Player Feature - Movement Trigger

Commonly Used Triggers

How Does it Work?

And/Or Correlation Logic

Using the Clone Feature

Getting started

Communication Profiles (Translations)

Calculated Segment Fields

Blocked & Excluded Players

On-Site Notifications

Rich Inbox Messages

Add to Lifecycle Action

Scheduled Actions

Action Groups and A/B Testing

Internal Communications

Quality Assurance

QA for Activities

QA for Lifecycles

Activity Testing

Setting Up a Test User

Testing an Activity

Project Statuses

Tags, Notes & Grouping

Email Templates

Drag and Drop Builder

Builder Sections

How To Create An Email

Users & Permissions

Activity Dashboard

Player Timeline

What Are Lifecycles

Lifecycle Terminology

Lifecycle Statuses

Lifecycle Segments

Lifecycle A/B Testing

Lifecycle Control Groups

Managing Player Origins

Player Origins In Use

Churn Prevention

Churn Prediction Model (Basic)

Churn Prediction Model (AI-Powered)

Data Migration Portal

Insights & Analytics

The Data Studio

Private & Brand Dashboards

Create a Dashboard

Edit a Dashboard

System Dashboards

Active Players Dashboard

Measures & Dimensions

Period Conversion

Soft & Strict Data

The Singularity Model

The Singularity Model

Getting Started

Setting Up Feature Types

Player Features

Setting-up Player Features

Manage Movements

Real-Time Movements

Time-Based Queries

Player Feature Dashboard

Player Feature - Active State

Player Feature - Player Online State

Player Feature - Conversion State

Player Feature - Inactive State

Player Feature - Lifestage

Player Feature - Acquisition Source

Player Feature - Predicted Deposit Bracket

Player Feature - Predicted Bet Amount on Slots

Player Feature - First Deposit Amount

Player Feature - Most Active Day of Week

Player Feature - Previously Played Products

Player Feature - Preferred Offer Type

Player Feature - Opted In Channels

Player Feature - Most Cost-Efficient Outbound Channel

Player Feature - Optimal Time of the Day

Content Features

Content Library

Action Groups (1:1 Experiences)

🚧 Restrictions

🚧 Personalisation

🚧 Settings (for Collections)

🚧 Running with 1:1 Experiences

1:1 Experiences In Action

Smart Time of Day

Use Case: Product & Game Preference

Player Feature Segmentation

Use Cases

Creating a Segment from a Dashboard/Widget

How to save money with a Game Provider Dashboard

Creating automated communications for approved deposits

Rewards

Welcome to Rewards

Product overview

Promotional Calendars

Virtual Currencies

Levels & Progression

Credit Reward Action

Setting Up My Rewards: Step-by-Step Guide

Rewards' Design Sizing Guide

Version 2.52

Take a quick glance at what's coming in the 2.52 release

✨‍Micro-features and improvements

Coming soon!

🐞‍Bug Fixes

Coming soon!

Contents ✨‍Micro-features and improvements 🐞‍Bug Fixes

How We Help

Scale by finding Bright Spots
Scale with 1:1 Experiences
Scale with AI and Self Learning
Scale with Automation
Free-up Time

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Our Platform

BY TEAM
CRM
Compliance
Customer Support
Management
Responsible Gaming
Tech

BY NEED
1:1 Experiences
Lifecycles Automation
AI powered Campaign Creation
Data Studio
Player Origins
Multi-channel Engagement
Integrations
Management Alerts
On-site Engagement
Scheduled Engagement
System messaging

Company

Meet Fast Track
Work at Fast Track
Media and Blog
Partner Success Stories
Alliances and Integrations

Resources

Integrations
Knowledge Base
Tutorials

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