Virtual Currencies
On this page, we will explain what Virtual Currencies are, how they are used and how they can help you enhance player experience with Rewards.
💰 What are Virtual Currencies
Virtual currencies are a core component of the Rewards platform, designed as customizable coins to reward loyal players and encourage spending. These currencies can be used in promotions, seasonal events, shop experiences, bonuses and more.
You can personalize virtual currencies to suit your needs, including the number of different currencies, their names, and how they appear on the My Rewards page.
Example of Virtual Currencies inside "My Rewards"
Example of Virtual Currencies inside "My Rewards"
🛠️ Setting up Virtual Currencies
You can add new Virtual Currencies and manage existing ones under Rewards -> Virtual Currency.
Accessing the Virtual Currencies page
Accessing the Virtual Currencies page
To add a new Virtual Currency, click on the "Add new virtual currency" option, then add an image, a name and a description to it.
Creating a new Virtual Currency
Creating a new Virtual Currency
If you wish to edit or make changes to an existing virtual currency, just click the currency and the fields will become editable.
Editing an existing Virtual Currency
Editing an existing Virtual Currency
🧠 Note: Virtual Currencies cannot be deleted while any players still hold a balance in that currency. This measure ensures the protection of existing player balances and prevents any disruptions in their Rewards experience.
Important: If you work with Origins and/or different languages using Communication Profiles, make sure to check the My Rewards/Origins/Translations article for guidance on configuring Virtual Currencies for each one of your brands and markets.
🪙 Creating Virtual Currency Bonuses
Once your Virtual Currency is created, navigate to Rewards -> Bonuses and select the Virtual Currency type, then click on Create Bonus and give it an internal name.
Fill in the appearance settings with the relevant content, then in the bonus settings you can select:
- Virtual Currency The Virtual Currency used for the token.
- Virtual Currency amount: How much Virtual Currency will be credited.
- Set Expiration: How long players have to click the CTA to claim the Virtual Currency once it has been credited.
Example Virtual Currency Bonus
Example Virtual Currency Bonus
Once this is done, you can use this in your Levels, Calendars, Shops, Challenges and Wheels as a Bonus!
🎬 Other ways to Reward your Players
Once Rewards is implemented, a new Action type—Credit Reward—will be available in your list of Activity Actions.
This new Action enables you to credit any Virtual Currency Bonuses that you've configured. These elements can then be used seamlessly across other areas of Fast Track CRM, including within Activities.
Read more about the how to use Actions and Activities.