Callback Actions

This page shows how Callback Actions in Fast Track CRM can trigger automated workflows, communicate with external systems, and unlock new possibilities for personalised player experiences.

Callback Actions let you create customised, advanced actions by connecting Fast Track with external platforms through an API. This means Fast Track can automatically talk to other systems and trigger actions outside of the platform whenever a player meets certain criteria — so things happen instantly, behind the scenes, without manual work.

🛠️ How it works?

Think of it as a chain reaction: Fast Track sees an event → fires the Callback Action → sends a request to your chosen API → the external system receives it → the system executes the instruction (e.g., tag the player, cancel a bonus, update a player profile).

🧱 How to set it up:

You can find everything you need to set up a Callback Action in our Integration Documentation.

💡 Use Cases & Inspiration

Here are some of the most common ways to use Callback Actions today:

Cancel Bonus Code

If a player requests a withdrawal while they still have an active bonus, Fast Track can automatically send a request to cancel that bonus. This ensures the correct conditions are applied and removes the need for manual intervention.

Refer a Friend

When a player refers a friend and that friend makes their first deposit, the referrer receives a bonus.
The way Fast Track knows that the referred player has made their first deposit — and who referred them — is through the Partner's external API. The Callback Action sends this information so the system can credit the bonus automatically.

Bonus Bot

When a player opens the chat and asks for a bonus, the system can automatically check if they’re eligible. If they meet the criteria, the bonus is credited directly — creating a smooth, automated experience without manual intervention.

Internal Loyalty Program

Send bonus and loyalty data to your internal loyalty system using a Callback Action. This keeps your in-house program automatically updated in real time, ensuring that player rewards, points, and statuses stay consistent across systems without the need for manual updates.