Welcome to Fast Track AI

Fast Track AI is here — and it speaks your language. It brings natural-language intelligence to your CRM: ask in your own words and unlock rich, decision-ready insights — faster than ever.

Introduction ✨

We’ve launched iGaming's first natural language platform for CRM. Type a question, get the right numbers, and choose to send them by email — everything from daily KPIs to market-level trends. Turn complex player-behaviour questions into a simple conversation with your data. Get insights faster and make better decisions with ease. 👉 Reporting is live from our 2.53 release. Creation workflows (Activities, Lifecycles, Player Features, and more) are on the way.
🤖 Availability:
Please note that Fast Track AI is only available for live Partners on their production environment.
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Watch the short overview below, then read on for more details.
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What you can do today (quick summary)

This is what you can do with Fast Track AI from today:
  1. Ask in plain language (English or your preferred language) for metrics, trends, and lists.
  2. ​Deep Data exploration, to find patterns, drivers, and anomalies.
  3. Instantly send or schedule reports to emails, once recipients are on the approved list.
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How does it work?

🗣️ Natural Language and Fast Track AI

Natural language means plain, everyday language — in English or your preferred language. No SQL, no special syntax. In Fast Track AI, you simply say what you want in your own words. The system understands your intent, runs the query, and returns the right data — as simple as that.
🚀 Need inspiration? Want to get started, but need some inspiration on what you can ask? We've listed some examples here.
👉 Please note:
To access Fast Track AI, you need to:
  1. Read and acknowledge the Fast Track AI Disclaimer.
  2. Have user access to the feature.

📝 Prompts to get going

We’ve added three prompts under the prompt field to get you started:
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  1. Getting started with AI — “What can I ask?”
  2. Data Mining and Analysis — “Find patterns, drivers, and anomalies.”
  3. Reporting and Visualisation — “Turn metrics into clear charts and scheduled summaries.”
Each option will give you further information on each topic.

🧠 Historical Chats and Shortcuts

In the top-right, select the speech bubble to open the side panel. From here, you can search or select past prompts, see scheduled reports, and start a new chat.
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💡 Pro tip:
When you change topic, start a new chat. Shorter context is easier to track and can use fewer tokens.

👍 Rate the Response

Your feedback matters! Under the response, please hit a thumbs up when it hits the mark, thumbs down when it doesn’t. We will take time to look through these responses and try to make improvements at the back of it.
Rate the responses
Rate the responses

📊 Deep Data Analysis — beyond standard reporting

Ask Fast Track AI anything data-related in plain language and get a clear, multi-angle answer in minutes. It doesn’t just surface a number — it helps you find patterns, explain changes, and spot anomalies you can act on.

What you get

  1. Drivers and Explanations — e.g., how NGR or ARPU changed this month, and why.
  2. Anomaly Detection — e.g., outliers by brand, market, provider, or segment.
  3. Cohorts and Clusters — behavioural groupings you can save and use as Segments.
  4. Comparisons — e.g., campaign A vs. B; July vs. June; affiliate X vs. Y.
  5. Recommendations — tighten scope, add filters, or try suggested follow-up prompts.

Quick examples

  1. “Which campaigns this week had the highest NGR with the lowest bonus cost?”
  2. “Are there anomalies in NGR by market this week? What might explain them?”
🚫 Data Limitations:
If a metric isn’t available (e.g., you see “No game activity data available”), it may be outside your current integration or data feed.
If you have any questions or concerns, please reach out to your Partner Manager.
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🚀 Send Instant Reports

Came across a report that you liked? Ask Fast Track AI to send it instantly!
Example: "Please send this report to [email protected]"
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👉 Please note:
To send reporting via email, the recipient must be added to the approved list by your admin. Learn how to do that here.

📥 Schedule Sendouts

Would you like a monthly or weekly report to send straight to you and your colleagues' email inboxes? With your own words, simply instruct Fast Track AI accordingly!
We recommend that you prompt your way to a report/data that's of interest, then instruct to have it sent based on your requirements.
Example: "Please send this report every Monday at 09:00 Europe/Malta time to [email protected] and [email protected]."

⏸️ Stopping a Scheduled Report

You can easily pause a scheduled report. Navigate to the right-side panel by clicking on the speech-bubble icon in the top-right, select the scheduled report you want to stop, and then hit the pause button:
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🎟️ Tokens

To use Fast Track AI, you need tokens. During the initial release, we'll provide you with a set amount to try out the new feature and its current capabilities. In the future, you’ll have the option to purchase additional tokens to keep using this feature.
The available tokens are shared across your workspace (you and your colleagues).
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Each prompt spends tokens based on the work required to generate the response, and you’ll see how many tokens were used under each one.
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Good to know, is that shorter chats use fewer tokens, as long conversations include more context. Starting a new chat for a new topic can reduce token usage.
📧 Sending Reports:
Scheduled and instant sends also consume tokens each time they run.
😢 Out of tokens? Let your Partner Manager know! We’d love to hear how you’ve been using them and the impact you’re seeing. That way, we can explore adding more together.
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📱 Fast Track AI — on the go

We’ve built a mobile version of Fast Track AI. Log in to Fast Track CRM and it’s right there — type or talk for quick analysis, reports, and instant answers anywhere.
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Getting Started

📄 Fast Track AI Disclaimer

Fast Track AI will be available for any live Partner, on their Production Environment. Before getting access to use Fast Track AI, each user needs to read and acknowledge the Disclaimer.
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Like with all AI, please be aware that you are always accountable for fact-checking the results.

👤 User Access

Like with most features within Fast Track CRM, Fast Track AI will be limited to being accessed only by the users who have the right access. This can be managed on a user level from the 'Users & Permissions' section.

📥 Approved Recipients (whitelist)

To email or text reports, the email addresses and numbers must be on your organisation’s Approved Recipients list (managed by your admin), which can be found under Settings > AI Settings > Configuration Tab.
Read more about how to set it up in the article here.

🔌 Data Requirements

There are no specific data requirements needed to use Fast Track AI, however, the insights are based on your actual live player data. So, the better the integration and accurate your data is, the more and better insights it can give you.
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Use-case Examples

Need inspiration? ✨ Try these plain-language examples — edit the details and go.

Daily & weekly KPIs

  1. "Daily NGR by market with week-on-week change."
  2. "Weekly KPI summary for management (NGR, FTDs, ARPU)."
  3. "July vs June growth across all verticals."
  4. "Monthly brand performance report with anomalies highlighted."

Acquisition & activation

  1. "Registration → first deposit conversion by market this month."
  2. "First-time depositors by source for the last 7 days."
  3. "Compare deposit frequency for new players from affiliate X vs affiliate Y."
  4. "Engagement & reactivation (non-churn)."
  5. "Players with 3+ sessions and no deposit in the last 72 hours / this week."
  6. "Reactivated players (returned after 30+ days inactive) in the past 14 days."
  7. "Show churn risk by brand for VIPs in the last 30 days."

VIP & value

  1. "VIP stake size trend for the past 3 weeks."
  2. "Today’s top 20 balance increases (VIP view)."

Bonuses & promotions efficiency

  1. "Which campaigns this week had the highest NGR with the lowest bonus cost?"
  2. "Bonus cost-to-NGR by campaign for the last 30 days."
  3. "Do bonus types affect 7-day re-deposit rate?"

Product, games & sportsbook

  1. "Top 10 games this week by unique players and NGR."
  2. "Sportsbook margin by sport for the weekend."
  3. "What’s causing the drop in sportsbook margin on weekends?"

Channels & deliverability

  1. "Deliverability report: email vs SMS engagement this month."
  2. "Device split (mobile vs desktop) for high-value sessions this week."

Compliance & operations

  1. "KYC pending over 72 hours by market."

Scheduling & delivery

  1. "Email a 09:00 daily NGR-by-market snapshot."
  2. "Send finance a Monday 09:00 snapshot of depositors vs last week."
  3. "Text the VIP team today’s top 20 balance increases at 16:00."
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Frequently Asked Questions